Academic Council

Authorizes Release:

Vice President for Administration and Finance

Responsible Area:

Business Office

Review Cycle:

Annually or as required

Last Review:

February 2024

Related Policies and Additional References:


Students are recommended to create an e-refund profile in the student billing and payment center via Gateway, in order to avoid delays in receiving a refund check.

In creating your e-refund profile it is also strongly recommended that routing/account information be validated with your financial institution before submission, as inaccurate or illegible banking information will also cause a postponement of your refund.

Refund Distributions

Refund distributions begin after the 100% add/drop period listed on the Academic Calendar each semester.

Student accounts are reviewed weekly by the Business Office after the semester’s initial distribution of refunds. If the amount of financial awards and/or payments exceeds the charges billed to the account, students may expect to receive a refund. Direct deposit refunds are submitted every Wednesday (exceptions for holidays and university closures). However, availability of the funds is determined by the student’s banking institution. For those students not enrolled in the direct deposit program, refunds will be mailed to the permanent address listed on file by the university. To update address, students need to complete the “Student Record Change Form” on Gateway under the Registrar’s page. Refunds are not available for pick up.

The Business Office will withhold processing a refund for 12 business days if payment is received by personal or electronic check. In addition, students whose balances are paid by a third party (Military, Texas Tomorrow Fund, ROTC, etc.) will not be entitled to a refund until full payment has been received by the third party.

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