Executive Council

Authorizes Release:

Vice President for Administration and Finance

Responsible Area:

Business Office

Review Cycle:

Annually or as required

Last Review:

July 2020

Related Policies and Additional References:


To avoid delays in receiving your refund, students are encouraged to create a refund profile in the student billing and payment center via Gateway.

In creating your e-refund profile it is also strongly recommended that routing/account information be validated with your financial institution before submission, as inaccurate or illegible banking information will also cause a postponement of your refund.

Refund Distributions

Refund distributions begin after the 100% add/drop period listed on the Academic Calendar each semester.

Student accounts are reviewed weekly by the Business Office after the semester’s initial distribution of refunds. If the amount of financial awards exceeds the charges billed to the account, students may expect to receive a refund. Refunds are submitted for deposit every Wednesday (exceptions for holidays and university closures) and are made available to the student on the same day. However, availability of the funds is determined by the student’s banking institution. For those students not enrolled in the direct deposit program, refunds will be forwarded to the mailing address listed on file by the university. Refunds are not available for pick up.

The Business Office will withhold processing a refund for 15 business days if payment is received by personal or electronic check. In addition, students whose balances are paid by a third party (Military, Texas Tomorrow Fund, ROTC, etc.) will not be entitled to a refund until full payment has been received by the third party.

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