{"id":3476,"date":"2023-08-22T18:20:09","date_gmt":"2023-08-22T18:20:09","guid":{"rendered":"https:\/\/www.stmarytx.edu\/policies\/?post_type=office-president&p=3476"},"modified":"2023-08-22T18:21:00","modified_gmt":"2023-08-22T18:21:00","slug":"mass-text-message-distribution","status":"publish","type":"office-president","link":"https:\/\/www.stmarytx.edu\/policies\/office-president\/mass-text-message-distribution\/","title":{"rendered":"Mass Text Message Distribution"},"content":{"rendered":"\n

Mass text messages<\/strong> are defined as identical or similar messages sent to more than 50 addresses or phone numbers in one or more batches.<\/p>\n\n\n\n

Purpose<\/h2>\n\n\n\n

This policy provides guidance for St. Mary\u2019s use of mass text message distribution to effectively communicate with various constituent groups while appropriately stewarding information, respecting the privacy of recipients and adhering to applicable state and federal laws. The policy is to support best practices and minimize the overuse of texting.<\/p>\n\n\n\n

St. Mary\u2019s uses mass text message distributions to complement existing forms of communications such as letters, emails and social media and web posts. Mass text messages must support other forms of communication and cannot be the primary means of communication.<\/p>\n\n\n\n

St. Mary\u2019s may text prospective and current students, faculty, staff, or other related constituent groups regarding matters that affect recruitment, health and safety, academic success and other purposes related to the University\u2019s mission.<\/p>\n\n\n\n

Application<\/h2>\n\n\n\n

This policy applies to any St. Mary\u2019s-affiliated person who communicates to large groups of people within and beyond the University community via text message for an official, university purpose. This includes text messages sent from a university-owned device, university-owned\/registered account or university office. It also includes text messages sent through third-party services on behalf of any unit of the university and from any authorized university employee or agent acting in their official capacity.<\/p>\n\n\n\n

This policy applies to any text message application or system purchased, administered and or created with St. Mary\u2019s resources that sends batch messages to 50 or more recipients. No other system may use St. Mary\u2019s University\u2019s name, logos, name plates, icons, branding or any other indicia without permission from the Office of University Communications.<\/p>\n\n\n\n

Emergency Text Messages<\/h2>\n\n\n\n

Emergency communications are distributed through the RAVE Alert System for weather-related delays and closures, power outages and any situation threatening our campus community\u2019s health and safety. Trained personnel in the Office of University Communications, Office of Human Resources, University<\/p>\n\n\n\n

Police Department and Information Services are the only St. Mary\u2019s community members authorized to send RAVE alerts.<\/p>\n\n\n\n

St. Mary\u2019s automatically enrolls students and employees in RAVE, the emergency notification service used by the University. Students and employees can choose to opt-out. RAVE alerts are messages sent only for emergency purposes and situations, or Clery compliance warnings and notifications. RAVE alerts are not sent for non-emergency and non-Clery reasons.<\/p>\n\n\n\n

Non-Emergency Text Messages \u2013 Opt-in and Opt-out<\/h2>\n\n\n\n

Except for emergency communications, only those individuals who have opted-in will receive non-emergency text messages from the University. Opt-in is an action by which someone requests to receive St. Mary\u2019s communications via text message. Only individuals who have opted-in to text messages will receive non-emergency texts.<\/p>\n\n\n\n

An opt-out option must be offered to individuals receiving text messages from the University to be respectful of recipients\u2019 privacy and compliant with state and federal laws. Opt-out is an action by which someone who receives St. Mary\u2019s communications via text messages indicates that they no longer want to receive text messages from St. Mary\u2019s. Individuals who opt-out of a texting system will not receive text non-emergency messages.<\/p>\n\n\n\n

Text Message Content and Review (Emergency and Non-Emergency)<\/h2>\n\n\n\n

A text message must be clear from the content of the message that it is from St. Mary\u2019s University so that recipients can see immediately from where it originated.<\/p>\n\n\n\n

Example<\/em>: StMU Admissions Office wants to know if you will join us this Saturday. Hi, I am XX, from StMU Office of Student Retention.<\/p>\n\n\n\n

All units that seek to send text messages must be authorized by University administration. All units sending text messages must coordinate text message distribution plans with University Communications. University Communications must review all text messages and templates to ensure best practices are followed and their purpose is mission related.<\/p>\n\n\n\n

The review process will include:<\/p>\n\n\n\n

    \n
  • Accurate content and wording that fits the institution\u2019s voice and brand<\/li>\n\n\n\n
  • Appropriate videos, images and branding<\/li>\n\n\n\n
  • Appropriate length, preferably no more than 160 characters<\/li>\n\n\n\n
  • Ensure no Personally Identifiable Information (PII), HIPPA-, or FERPA-protected information is included<\/li>\n\n\n\n
  • Ensure the communication is not personal<\/li>\n\n\n\n
  • Ensure the opt-out legal requirement is met for external communications and not included for internal groups<\/li>\n\n\n\n
  • Select a distribution time for optimal results and avoid conflict or overlap with other messages to the same group<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","class_list":["post-3476","office-president","type-office-president","status-publish","hentry"],"acf":[],"yoast_head":"\nMass Text Message Distribution - Policy Library<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stmarytx.edu\/policies\/office-president\/mass-text-message-distribution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mass Text Message Distribution - Policy Library\" \/>\n<meta property=\"og:description\" content=\"Mass text messages are defined as identical or similar messages sent to more than 50 addresses or phone numbers in one or more batches. 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