The institution has adequate procedures for addressing written student complaints and is responsible for demonstrating that it follows those procedures when resolving student complaints. (See Commission policy “Complaint Procedures against the Commission or its Accredited Institutions.”)
The Commission’s “Complaint Procedures against the Commission or its Accredited Institutions” states: Each institution is required to have in place student complaint policies and procedures that are reasonable, fairly administered, and well-publicized. (See FR 4.5). The Commission also requires, in accord with federal regulations, that each institution maintains a record of complaints received by the institution. This record is made available to the Commission upon request. This record will be reviewed and evaluated by the Commission as part of the institution’s decennial evaluation.
St. Mary’s University is committed to the fair and impartial resolution of written student complaints and grievances. Current policies outline for students the procedures to be followed for all categories of student complaints: academic, non-academic code of conduct, discrimination and harassment, financial, disability-related issues, residence life, and parking and safety. Generally, student complaints are referred to the Dean of Students office to assure concerned students receive accurate and consistent guidance, and are informed of the University Grievance process. However, to assure policies are followed, records of all written student complaints, including the disposition of all written complaints, are to be maintained by the following offices*:
At the end of each fiscal year, a summary report of all written student complaints and their disposition will be presented to the Executive Council, which will consider evidence of recurring problems requiring University action, and provide appropriate direction to address and resolve such problems. After consideration by Executive Council, summary reports of written student complaints and their disposition will be submitted to the Office of Institutional Effectiveness, which will maintain a permanent record of all written student complaints and their disposition.